Ratio of IT Support Staff Employees Falls Short, Especially in the Medium

Just as we thought we were moving pictures help desk in the right direction, it seems as if it still has some big hurdles to overcome. According to a new survey by Robert Half Technology than 1,400 CIOs, those surveyed said the technical 'support of their team's company, on average, 40 percent less than they should optimally.
CIOs were asked, "What is the ratio of internal end usersto technical support employees at your company?" Is the mean response of 136:1.

CIOs were asked, "What would be the ideal ratio of
internal end-users to technical support employees at 
your company?" Is the mean response of 82:1.

The survey results also showed that CIOs from the 
largest companies (more than 1,000 employees) who 
are closest to their ideal level of technical support, 
with the ratio of end-users to IT staff of 118:1 versus 
an ideal of 82:1. Furthest from their ideal CIOs from
mid size companies (250-499 employees), who said 
that their ratio of end-user to IT support staff of 131:1,
when in a perfect world it would be 64:1.

We all know too much work, lack of IT departments
are generally the same with frustration and stress of labor,
which in turn, affect the treatment of customers and overall 
productivity. As we have discussed before and will continue
to do so, companies with a dedication to great service - both
internal and external - will continue to be the ones to thrive 
and grow.